Shipping policy

MatiJaro SHIPPING

 The MatiJaro offers items for sale worldwide. A sale is confirmed only once payment has been received by MatiJaro.

 Our orders are shipped by FedEx.

All our orders are shipped from EU.

All delivery costs, VAT and customs duties are included in the price; no extra fees on delivery.

MatiJaro offers products for purchase that are in stock and/or can be produced within 3 - 5 work days. However, sometimes jewelry houses may have to wait longer for materials from suppliers, so the production of items will take up to 14 work days. In most cases, the shipment has to reach the buyer on the next working day after dispatch. For residents of smaller cities, delivery may take up to two to three working days.  Orders from residents of all other countries in the rest of the world will arrive within 3-6 business days. Delivery times communicated by MatiJaro shall be indicative only although they shall not exceed the maximum period of 30 days stated above. If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimize the effect of the delay.  If you need your piece by a certain date, we will rush your order if possible and try our best to meet the specified deadline. Please add the requested date in your notes or contact us to discuss your requirements.

All packages are insured and a signature is required upon receipt. MatiJaro will not process any order with addresses that are P.O. Boxes, pick-up points or certain restricted areas, such as military establishments.