Privacy policy

MatiJaro Privacy Policy

Last updated: 2025-08-26

This Privacy Policy explains how MatiJaro (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or purchase from matijaro.com (the “Site”), our mobile website, applications, and other digital services.

We are committed to safeguarding your privacy and handling your data transparently and securely.

1) Personal information we collect

We only collect the data necessary to operate our store, process your order, provide customer support, improve our services, and—if you opt in—send marketing.

Information you provide

  • Identity details: first and last name, date of birth, age range.

  • Contact details: email address, telephone number, postal address.

  • Purchase & payment info: order details, billing/shipping details (payment card data is processed by our payment providers; we do not store full card numbers).

  • Preferences & profile: size, language, favourite categories/products, interests.

  • Customer service: messages you send us (email, forms, phone) and our correspondence records.

Information collected automatically

  • Device and usage: IP address, browser type, operating system, login times, pages viewed, and interactions with our Site.

  • Cookies and similar technologies: see “Cookies” below for details.

You can choose not to provide certain information, but this may limit your ability to use some features or place orders.

2) How we use your information

We use your information to:

  • process and deliver your orders, provide invoices and updates;

  • manage your account and provide customer support;

  • send service communications (e.g., order/shipping updates);

  • improve our Site, products, and services (analytics, troubleshooting);

  • send newsletters and offers if you have opted in (you can unsubscribe at any time);

  • comply with legal obligations (tax, accounting, fraud prevention).

We do not knowingly collect or process data from anyone under the age of 18.

3) Legal bases (for EEA/UK users)

Where GDPR/UK GDPR applies, we process personal data on the following bases:

  • Contract (to fulfill your order and provide services);

  • Legitimate interests (to secure and improve our Site, prevent fraud, support customers, and market similar products to existing customers, unless you opt out);

  • Consent (for newsletters/marketing cookies where required — you can withdraw at any time);

  • Legal obligation (tax, accounting, compliance).

4) Sharing your information

We do not sell your personal information. We share it only with:

  • Service providers acting on our behalf (e.g., Shopify for ecommerce, payment processors, delivery/courier partners, IT/analytics). They must protect your data and use it only for our instructions.

  • Analytics & measurement partners to understand Site performance (e.g., Google Analytics).

  • Legal and compliance: courts, regulators, law enforcement where required by law or to protect our rights and users.

Learn more:

5) International transfers

Because we use global service providers (including Shopify), your data may be processed in countries outside your residence. When we transfer data internationally, we rely on appropriate safeguards (e.g., standard contractual clauses or equivalent).

6) Retention

We keep your data only as long as necessary for the purposes above:

  • customer/account and order records: for the life of your account and as required by tax/accounting laws;

  • marketing data: until you unsubscribe or request deletion;

  • customer service records: for a reasonable period after we resolve your request.

We maintain a suppression list to respect opt-out requests.

7) Cookies

We use essential cookies to run the Site and optional, anonymised analytics/advertising cookies to understand performance and (where applicable) personalise marketing.

Examples of tools we may use: Shopify (platform cookies), Google Analytics/Optimize, Hotjar/Inspectlet (UX analysis), Pingdom (performance), Google Ads/Bing/META pixels (advertising), and social sharing integrations (Facebook/Instagram/Pinterest).

  • You can manage cookies in your browser settings.

  • For analytics/advertising cookies where consent is required, we will ask for it via a banner.

  • Cookies are stored for up to 13 months (or less, where required).

8) Your rights

Subject to applicable law, you may:

  • access the personal information we hold about you;

  • ask us to correct, update, or delete it;

  • object to or restrict certain processing;

  • withdraw consent (where processing is based on consent);

  • request data portability.

To exercise your rights, contact us using the details below. We will respond as soon as reasonably possible.

9) Security

We implement technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, but we work to keep your information safe.

10) Changes to this policy

We may update this policy from time to time. If we make material changes, we will post an updated version and revise the “Last updated” date above.

11) Contact us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@matijaro.com
Contact form: https://matijaro.com/pages/contact